Having difficulty completing your ticket purchase?
 
  We have had reports that some patrons have had difficulties completing their ticket purchases because of the way some credit card companies require information to be submitted.  If you are having difficulty completing your ticket purchase, please check the following.  If you are certain that you have followed all of the steps, and your purchase still cannot be completed, please click here, or call the Box Office at 519 782 4353.

Some tips for completing a successful purchase:

  • after selecting your seat(s), have you selected one of the 'delivery options' from the pull-down list?
  • on the credit card information form, have you entered information in all of the pink-coloured 'required information' fields
  • does the name and address correspond to the information on your credit card bill?
  • have you selected the province from the pull-down list?
  • is the post code information in the form N5L 1A1 - upper case letters with a space between the first 3 and the last three?
  • have you selected from the 'how did you hear about us' list?

If you are certain that you have followed all of the steps, and your purchase still cannot be completed, please click here, or call the Box Office at 519 782 4353.

  
 Close this window